Are you prepared to operate successfully in real time? Do you have the people and processes in place to respond immediately and appropriately to your customers needs, requests, concerns, problems, kudos?
Your business depends on it.
Check out The Now Revolution: 7 Shifts to Make Your Business Faster, Smarter, and More Social by Jay Baer and Amber Naslund.
Jay Baer: “Social capital is accrued by individuals and loaned to brands.”
What do you think about the “now” revolution and the imperative to operate in real time?
©2011 Jill J. Jensen/Clarity from Chaos